Privacy Policy

01 Information We Collect

We collect information to provide and improve our services:

• Account Data: Name, email address, phone number, and password (hashed) when you register.
• Order Data: Delivery address, gift message content, and order history.
• Payment Data: Transaction IDs and payment method type (we never store full card numbers — all payments are processed by Razorpay).
• Usage Data: Pages visited, referral source, device type, IP address, and browser type via cookies and analytics tools.
• Communications: Messages sent to our support team via email, WhatsApp, or the contact form.

02 How We Use Your Data

Your information is used solely to deliver a better gifting experience:

• Process, fulfil, and manage your orders.
• Send order confirmations, delivery updates, and invoices.
• Personalise your browsing and product recommendations.
• Respond to support queries and resolve disputes.
• Send promotional offers and newsletters (you can unsubscribe anytime).
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

03 Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in across sessions (session cookies).
• Remember your cart and wishlist items.
• Analyse site traffic and user behaviour via Google Analytics.
• Serve relevant advertising on partner platforms (opt-out available in your account settings).

You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

04 Third-Party Sharing

We do not sell your personal information. We share data only with:

• Delivery Partners: Recipient name, address, and phone number for order fulfilment.
• Payment Processors: Razorpay, for secure payment handling.
• Analytics Providers: Google Analytics (anonymised usage data).
• Legal Authorities: If required by law, court order, or government request.

All third-party partners are contractually obligated to protect your data.

05 Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for all data transmissions.
• Passwords stored as bcrypt hashes — never in plain text.
• Regular security audits and vulnerability assessments.
• Access to personal data restricted to authorised staff only.

While we strive to protect your data, no system is 100% secure. Please use a strong unique password and report any suspicious activity to us immediately.

06 Your Rights

You have the following rights over your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information from your account settings.
• Deletion: Request deletion of your account and associated data.
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link.
• Portability: Request your data in a machine-readable format.

To exercise any of these rights, email us at privacy@divinoragifts.com.

07 Children's Privacy

divinoragifts services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

08 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on the website. Continued use of divinoragifts after the effective date constitutes acceptance of the updated policy.

09 Contact Us

For privacy-related questions or requests, reach out to our Data Privacy team: